Frequently asked questions

*Updated the 15th  of February 2023


Always open 24/7, 365 days a year! 

For questions please write to or ask a member of staff in the gym.


1. How can I make changes, update, cancel and administer my

current membership? 

The page is called CLIENT PORTAL and this is the quickest tool to get the support you need.

To log in please always visit our website  first,  and in the upper right corner you will find the "Client Portal" button. Please click on it, and then you will be able to log in. If you have some problem, please write us an email.

To log into your client portal please use the same username and passwords which you created the first time you purchased your membership to the gyms.

Link to client portal can be found below: 


2.How do I buy my Nr1 Fitness membership?
All payments are done online with a bankcard at . When you have successfully paid online your personal code will be sent to your email so you can enter the gym immediately. 


3.Can I pay with cash?
No, all membership must be purchased online with a bank card

through our website


4.What are the staffed opening hours at the gyms?

Our opening hours with receptionists present varies between our fitness centers. But as a member you can of course enter 24/7, 365 day a year with the personal entrance code you get when signing up online at

However, should you have any request requiring customer service please send an email to and we will get back to you as soon as possible. 


5.How can I change or delete my bank card details if I want to register a new card for the membership subscription. 

Login to your CLIENT PORTAL, please select → payment settings in the top menu → thereafter click on the Add new payment method button. 

Please note: You can only delete your current card after you have added the new card to the system. It is not possible to delete your current card without adding a new card first. 

Link to client portal can be found below:  


6.I dont have a bank card, can I use someone else’s bankcard to register with?

Yes. You can use someone else’s bankcard, just be sure to register with your own name and email address when signing up. Please note that the owner of the card have to accept the terms and conditions online and will be liable for the payment to Nr1Fitness. 


7.Can I get a free tryout for my first time at Nr1Fitness?     

We welcome you to come and workout at the gym by purchasing a day pass on our website . During staffed opening hours when we have receptionist it is possible to get a tour of our fitness centers however if you wish to workout a daypass or membership needs to be purchased online. 


8.Do you accept AYCM, Sport Kartya or SZÉP kártya?
We do not accept AYCM, Sport Kartya or SZÉP kártya.


9.Can I use my personal access code at all the gyms?
Of course, at Nr1 Fitness you can train at all our gyms with only one 1 membership. For a full overview of your available gym locations please check out this page:


How can I schedule an appointment with a personal trainer?
Depending on which location you want to have your personal training session just send an email to: (Oktogon) (Kalvin) (Rakoczi) (Óbuda)

For more info about personal training please

visit the following page:


11.How can I cancel my membership?

To cancel your membership please log into your Client Portal through this link:

When your logged in with your username and password

please select --» Contract Details in the top menu and select your contract type and from there just click the --» End Contract button. 

But if you for some reason still do not manage to cancel your membership than please follow the instructions below:

Depending on where you are a primary member

the membership can also cancelled by sending an email to  – (Oktogon)  – (Kalvin)  – (Rakoczi) - (Óbuda)

Please note that there is a 30 days notice period on the cancellation of certain memberships as stated in the terms and conditions and  also written when purchasing the memberships online.  

Please also note that any membership related questions can also be sent to the email addresses above. For the quickest answering time only send an email to the email address of the gym where you are a primary member. 


12.Can I train for free if I have personal trainer?
You have to buy a membership or daypass if you want to train with one of our personal trainers in the gym. 


13.Do you have a sauna or swimmingpool?
At Nr1 Fitness we dont offer sauna or swimmingpool in order to keep our costs to a minimum for all our members.

14.Will I get a towel and slippers in the gym?
You have to bring your own towel and slippers to the gym since we dont have staffed reception all the time. 


15.Are there showers in the changing rooms?                        

Yes of course, this is essential for good hygiene and your comfort. We have showers in all our gyms! Please bring your own soap and shampoo. 


16.Do I have to bring my own pad-lock for the lockers?
Yes, you have to bring a pad-lock if you wish to secure you locker in the gym. Any belongings left in the changing room lockers overnight or during daytime when your not using the fitness facility will be removed by our staff as it is strictly forbidden to use our lockers as storage space. 

As stated in our terms and conditions we are not responsible for any stolen or lost valuables left inside the actual gyms or gyms changing rooms or any lockers whether it is secured with a padlock or not. 


17.Can my friend enter by using my entrance code?
No, this is FORBIDDEN, your code is strictly personal and can only be used by you. We check our system daily if some codes have been used more times and then check the cameras if the same person is using it, or if there is someone else. Sharing your code to anyone else is a serious offense and will lead to 60.000HUF for the codes owner in penalty and lifetime ban from all Nr1 Fitness centres. 


18.Do you provide a lost and found for the gyms?

Due to our limited staffed hours we do not operate a lost and found however if your items have been removed or you lost something in the gym or can not find the key to your padlock please contact our reception or send us an email to We will of course do our best to help you!


19. What is the dress code and hygiene rules in the gym?

All members are required to wear clean training gear and to use indoor shoes when working out at the gyms (no shoes used outside is allowed inside the gym). Training barefoot or topless is also strictly forbidden at all times.  Please note that if you do not meet our basic hygiene requirements regarding correct sport attire or smelly body odor you will not be allowed to train at the gym. 


20. Do you offer group classes? 

Yes, Nr1Fitness Óbuda offers a variety of group classes from Yoga to Functional Training incl much more.

For more info about our group classes please just click here


​​21. Can I bring my own personal trainer to train me in the gym? 

No. Offering the service of personal training is only allowed for the trainers with a collaboration agreement with Nr1Fitness. To get more info about personal training click here